We value your custom and strive to ensure that every order is dispatched complete, on time and packaged with care and attention*. We accept all major credit and debit cards including American Express, Visa, Mastercard and Maestro. Paypal is also available.
At checkout, address capture technology will automatically identify your address in German /Austrian. Just start typing and your address will appear. A full range of shipping options will be offered.
Delivery time to Germany/Austria is within three working days. Flat rate shipping of €9.99** on all orders under €50***.
Free Delivery on orders over €50 to Germany/Austria.
All Products are sold on Delivery Duty Unpaid basis. The customer is responsible for any import duties or local taxes. In some cases, customs or import duties are charged once the parcel reaches Germany/Austria, as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. They will contact you, usually by email, if this is the case.
Heritage Components has no control over these charges. Charges may not occur or be minimal in value, and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country, state to state.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. VAT is not included in our prices for customers outside of the UK. Please feel free to ask us if you are unsure.
Returns are allowed subject to our standard terms & conditions.
*For delivery of large quantities of bulk items, for example hair or fibre, an additional charge may be made on placing your order. You will be contacted with a revised price based on your location, and you will then have a choice of a refund or to proceed. This affects less than 1% of orders.
**There may be very slight fluctuations of a few euros in the flat shipping rate, due to exchange rate fluctuations.
***The quoted postage cost is the price paid by you the customer (subject to free delivery offers). The actual postage cost may be slightly higher or lower than the price paid. If higher, no further charges will be taken from you the customer. If lower, no refund of charges will be available and will be a contribution towards packing costs.