Terms & Conditions
The price charged will be that ruling at the receipt of order. Goods remain the property of Heritage Worldwide Limited until payment is received in full.
All Trademarks and Registered Designs are protected and legal action will be taken against any infringement. All images on our websites are watermarked and we will take legal action against any infringements of our intellectual property. Online software is used to detect any unauthorised use of our images on the web. No permission is given by Heritage Worldwide Limited to reproduce or copy any images shown on our company websites.
Weights & Sizes
All weights and sizes quoted are approximate.
If a product is unavailable, we will contact you by phone or email to inform you of timescales for delivery. You will be given the option to cancel or amend your order.
Items different to those pictured
Items may differ slightly from the images on our website.
If you purchase the same goods under two or more orders, we cannot guarantee that the goods supplied will be from the same batch and be an exact colour match.
Please see the Delivery section for the latest details.
For delivery of large quantities of bulk items, for example hair or fibre, an additional charge may be made on placing your order. You will be contacted with a revised price based on your location, and you will then have a choice of a refund or to proceed. This effects less than 1% of orders.
Returning Goods and/or Cancelling Orders
You have the right to cancel your order under the Distance Selling Regulations. This does not include items cut to size or bespoke items, for example wooden furniture legs which have been altered from the standard.
Items must be returned within 14 days from the day of despatch and in a resalable condition for a refund to be given. All returns must be notified to us within 7 days of receipt of goods. Prior agreement from us is required for returns to be accepted and a credit to be applied to your account.
If you wish to cancel your order or your goods arrive damaged, please contact us immediately.
If you choose to return any product to us, you are responsible for the carriage fees. We are not responsible for any loss or damage in transit.
Privacy Statement & Website Terms
In operating our website we may collect and process the following data about you:
i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
ii. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
iii. Information provided to us when you communicate with us for any reason
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
i. To provide you with information requested from us, relating to our products or services.
ii. To meet our contractual commitments to you.
iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information.
iii. To assist fraud protection and minimise credit risk.
You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us.
The following terms govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
1. SITE ACCESS
1.1 You will be able to access this Website without having to register any details with us.
2. USE OF WEBSITE
2.1 You are permitted to use our website for your own purposes. Material on this website must not be republished without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.
3. SITE UPTIME
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
4. VISITOR CONDUCT
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites.
5.2 If you would like to link to this Website, you may only do so subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights.
6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material and pricing on this Website at any time and without notice. We make no commitment to ensure that such material is correct or up to date.
6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions.
7. EXCLUSION OF LIABILITY
7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website, without limitation.
7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
8. GOVERNING JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
9. OUR DETAILS
Company Number: 7542539